Shipping policy

All orders are processed within 1–3 business days (excluding Sundays and public holidays) after payment confirmation.

Processing times may extend during high-demand periods or due to unforeseen operational delays.

We ship all orders through Shiprocket, which assigns courier partners based on serviceability, delivery performance, and location.

Courier selection is automated and cannot be manually changed.

Delivery timelines are estimates, not guarantees.

Delays due to courier issues, weather conditions, strikes, or regulatory restrictions are beyond our control.

Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout before order confirmation.

Once shipped, tracking details will be shared via SMS or email using the contact information provided at checkout.

Customers are responsible for monitoring shipment status using the tracking link.

Prepaid orders receive priority processing
In case of delivery delays, customers must coordinate directly with the courier partner using tracking details
Shipping charges are non-refundable once the order is shipped

If an order is returned to us due to:

The order will be treated as RTO (Return to Origin).

This applies to both COD and prepaid orders.

Customers are solely responsible for providing accurate shipping details.

Orders delivered incorrectly due to wrong or incomplete address information are not eligible for refunds or replacement.

All shipments are handled by third-party courier partners.

Matang Perfumers is not responsible for damage during transit.
Customers are advised to inspect packages at the time of delivery.

Currently, we ship only within India.

For shipping-related queries, contact us at:
📧 matangperfumers@gmail.com